Administrative work can be very challenging.
Some of the responsibilities included in administrative work are the following:
- Office management
- Phone support
- Senior management assistance
- Clerical work
- Conforming to the company’s expectations
- Running errands
- Scheduling meetings and appointments
Facing challenges in managing time, clarifying instructions, conforming to the expectations in the company, being cautious in saying words and executing actions that might affect credibility, proposing problems especially when dealing with difficult situations, and making an action plan that will foster great communication among colleagues are some of the situations faced in administrative work.
Handling subordinates and conflicts, and doing administrative tasks at the same time can become extremely overwhelming. Employees must be trained adequately in order to ensure that work quality is maintained.
What Is Administrative Training?
Administrative training is basically the type of training that administrative officers or assistants go through in order to strengthen your company’s administrative function in an organized, efficient, and effective manner.
Handling real-time data, filing documents, catering to concerns of colleagues and clients tasks that can become too overwhelming unless you learn how to navigate the challenges presented. Through administrative training, skills are enhanced.
According to Harvard Business Review, 70% of the employees may not have the total mastery of the skills needed in their respective jobs; thus, emphasizing the necessity of administrative training.
Benefits of Administrative Training
Looking at its benefits, administrative training could be very promising.
This will not just produce unexpected results for your company but this will also serve as a clear guide in giving your employees a great start in organizing their work and resources so that all of you are united with the vision of making your company efficient and effective in achieving the high-end business goals.
Let’s go over each of these benefits.
Introducing Company Rules and Objectives
Administrative officers or assistants who go through administrative training become adept with the company’s policies and regulations through administrative training.
Let it be that the central focus of administrative training programs is to disseminate information on key business processes and office routines. In addition, exposing employees to the company rules and objectives gives them an opportunity to turn into better individuals and lead them in contributing to the success of the company.
Outline the rules and regulations of the company and other pertinent policies in a clear and structured manner to avoid any confusion. These are important information that all employees who will be involved in administrative tasks must know. In addition, ethical aspects are also emphasized in the sense that different conflicts present in the company are then addressed and resolved in a collective manner.
Managing and Organizing Data Better
Handling numerous tasks at a time is challenging. The top management team typically gives or assigns administrators a new task management software that can effectively measure the performance of their subordinates in achieving different goals and objectives desired in a company to achieve the productivity of the entire team.
Administrative training contributes to good insight, especially in reporting results. This can be in a form of organizing tasks with the right computer software to use, and pieces of information that you highly need to utilize in order to deliver accurate results or produce great work. Through this training, employees get an opportunity to effectively file and handle tasks in a convenient and friendly manner.
What is also great with administrative training is that it takes into consideration the organizational skills of employees. Employees become better at handling administrative roles as they become more organized in their individual and group tasks.
Avoiding Grave Errors
Nobody is perfect. However, committing mistakes as an administrative officer or assistant can be extremely damaging to the company. There are grave errors that will contribute to the huge downfall of a certain company if not prevented or resolved immediately.
With administrative training, employees are going to be trained on how to handle the different scenarios wherein grave errors are committed. These scenarios that are commonly happening in a certain workplace can help expose employees to difficult situations before they actually happen. Indeed, such type of training can help build work proficiency and reduce mistakes that may get underestimated.
As trainers, when conducting administrative training, you should emphasize the different mishaps that are encompassing different functions of the company, and then facilitate a brainstorming session where employees can propose solutions in addressing different problems presented. In this way, employees are aware of the possible workplace issues, and once they leave the training, they already know what to do.
Upgrading the Skillset of the Team
When employees do their jobs effectively and efficiently, administrators become more confident in contributing to their company’s goals.
With this, administrators find ways to make activities or interventions that will increase employee retention and professional development.
Through administrative training, employees get to be exposed to the different skills that they need in the workplace. Some skills may not be as useful as the others but through administrative training, employees get to be exposed to what to do in order to acquire the new skills needed in the workplace and then use these skills effectively.
Administrative training improves the overall productivity of the employees since through this training, employees become well-equipped and trained to improve their performance without giving the top management team the hassle of investing a huge amount of money in productivity tools.
As employees learn on the job or off-the-job, they get several opportunities in learning what they need to know and applying what they have learned.
Instead of asking for assistance every time, thereby affecting the productivity of others negatively, administrative training programs train administrative officers and assistants to gain practical skills before they even start with their actual work, and even more so as they are on the job.