According to the National Association of Colleges and Employers, 73.4% of employers seek candidates who have strong communication skills and that is for an important reason.
Communication skills training plays an important role in the integral development of holistic cooperation between the top management team, trainers, and employees.
With the different changes that are emerging in the workplace, the highest quality of communication is needed at all times. Proper communication paves the way for a company to achieve organizational goals and objectives.
Trainers are tasked to inculcate this value among employees and every other member of the company on top of technical, role-based, and industry-specific training.
Importance of Communication Skills Training
Every company represents a unique brand that is important both to the clients and the employees.
Through communication skills training, employees can effectively utilize ways to further translate the company’s brand and impart several things like adhering to the standards of the workplace, having teamwork in facing different tasks that are delivered individually or collaboratively, and solving problems that need to be addressed immediately in the workplace.
Regardless of the type of communication skills training, you are going to facilitate, there are some things in common.
First, communication skills training teaches employees the dos and don’ts in fostering camaraderie and harmony in different situations.
Second, the differences of the employees are appreciated in the workplace through proper communication which will ultimately remove boundaries in attaining the necessary tasks in an organization.
Lastly, through this type of training, several abilities of the employees will be unleashed in different aspects.
Quality communication serves as the foundation in the workplace. Without it, you will be limited as an organization.
Topics Included in Communication Skills Training
Communication skills training ensures employees establish the necessary skills in the workplace. As a trainer, make sure that facilitating this type of training is tailored to the needs of your company.
Looking at smaller things like spelling a word in an email or uttering words when facing a crucial situation in the workplace are some of the important things that can be emphasized in communication skills training.
Here are some of the topics that you can consider when conducting communication skills training.
Technically, communication refers to the healthy exchange of information between two or more persons. Through vocabulary learning, you can effectively foster the necessary skills of speaking, listening, reading, and writing.
As employees encounter more and more colleagues in the workplace, the usage and understanding of words play an important part, especially when a certain task that is given to you or to your team introduces foreign terms and jargon.
For trainers, communication skills training is fostered by facilitating activities that will let the trainees read a lot and commit to using words in their own sentence constructions.
Vocabulary learning becomes more meaningful when your trainees get to learn and express new words that they can use in the workplace.
Communication skills training must also include a macro skill where employees get to be alert and attentive at all times—and this macro skill is called active listening.
There are times when the work embraces a huge pressure among employees. There are also times when the team leader seeks for its members to follow all of the instructions exactly. Therefore, active listening should be part of the communication skills training.
Some of the activities that you can use to train your team on active listening are the following:
- “pass the message”
- simulated conversations
These are very doable and you can even modify them according to real-office scenarios.
Listening comprehension, one of the topics in communication skills training, is essential because this will enable the trainees to interpret correctly different conversations and instructions and to acquire the ability to read “between the lines.”
This is not just about listening, but also the ability of the trainees to analyze statements and contextualize conversations heard or uttered.
This can be simulated through syntax analysis of spoken statements or understanding the meaning of individual words.
There are several other activities on listening comprehension. The key here is to establish a training session or program that opens the eyes of the trainees to their learning opportunities in listening.
The workplace is demanding in terms of written documents. Every single performance or job incurred by the organization is delivered in a written manner.
Emails, text messages, letters, and other documents are done in a written manner and should entail details that are brief and concise, as well as grammatically correct. Otherwise, the written text can be misunderstood resulting in difficult organizational issues.
It is only right then to include writing skills training in your coverage for communication skills training.
One good idea is to simulate the trainees through an amazing race game where they get to accomplish tasks that entail writing skills in different situations. You can also try to do one-on-one coaching so you can identify the needs or weaknesses of a particular employee.
Communication skills training must also discuss the fundamental skills in letting the trainees present documents and data as effectively as they go along in the workplace.
This particular topic entails the skill of speaking and listening because there is a presentation and at the same time, a healthy exchange of information between the panel or the audience, and the presenter.
Presentation skills training includes training on public speaking, researching, presentation styles, and strategic presentation. This can be done through simulated presentations and group reportings in the communication skills training.
Communication skills training does not only focus on the verbal aspect but also on the non-verbal aspect as well.
Because of the fast pace and time, your management team and colleagues could be fond of using non-verbal cues and gestures when communicating. Often, someone’s inability to give a proper cue or understand one can cause a misinterpretation.
Trainers must make sure to facilitate training sessions where trainees get to practice their non-verbal communication. Some of the activities you can try are “Pass the message”, “Guess the action”, Charades, and many more.